Frequently Asked Questions

Question 1

What is a DMV Private Service Bureau?

Accepted Answer

A DMV Private Service Bureau is a licensed third-party office authorized by New York State to process DMV transactions on your behalf. We handle the paperwork, verify your documents, and submit everything directly to the NYS DMV — saving you the time and hassle of visiting a government DMV office.

Question 2

Do I need an appointment?

Accepted Answer

Walk-ins Welcome! No appointment is required; however, appointments are highly recommended to reduce wait times and provide a faster, more convenient experience. Visit us during our business hours— Monday through Friday 10AM–6PM and Saturday 11AM–4PM — and our staff will assist you right away.

Question 3

Where are you located?

Accepted Answer

We are located at 703 East Tremont Avenue, FL 2, Bronx, NY 10457. We serve customers throughout New York City and surrounding areas.

Question 4

What are your hours of operation?

Accepted Answer

We are open Monday through Friday from 10AM to 6PM, and Saturday from 11AM to 4PM. We are closed on Sundays.

Question 5

How can I contact you before my visit?

Accepted Answer

You can reach us by phone at (718) 576-1722 or by email at dmvservice@unionsolutions.info. We recommend calling ahead if you are unsure which documents to bring for your specific transaction.

Question 6

What ID do I need to bring?

Accepted Answer

You will need a valid government-issued photo ID such as a driver's license, state ID, or passport.

Question 7

What proof of insurance is required?

Accepted Answer

New York State requires a current New York State Insurance ID Card. The insurance must be active and issued by a company licensed to do business in New York State. However, out-of-state insurance may be accepted for eligible temporary (in-transit) registrations, depending on the transaction and DMV requirements.

Question 8

What documents do I need to register a vehicle I just purchased?

Accepted Answer

For a newly purchased vehicle you will typically need: a valid photo ID, your NY State insurance card, the original vehicle title or Manufacturer's Certificate of Origin (MCO) signed by the seller, a bill of sale showing the purchase price, and payment for DMV fees and our office service fee. Requirements may vary — call us if you have questions about your specific situation.

Question 9

What do I need for a title transfer?

Accepted Answer

Both the buyer and seller should bring valid photo IDs. You will also need the original vehicle title signed by the seller, a completed odometer disclosure statement, a bill of sale with the purchase price, proof of NY State insurance for the buyer, and payment for title transfer fees and applicable sales tax.

Question 10

I lost my title. Can you help me get a duplicate?

Accepted Answer

Yes. We can process a duplicate title application with New York State. You will need your valid photo ID, your current vehicle VIN number, and payment for the duplicate title fee. If there is a lienholder on the vehicle, additional steps may be required.

Question 11

What if I am not sure which documents to bring?

Accepted Answer

We strongly recommend calling our office at (718) 576-1722 before your visit if you are unsure. Our team will review your specific situation and give you a personalized list of exactly what to bring so your visit goes smoothly.

Question 12

How much does it cost to register a vehicle?

Accepted Answer

Registration fees vary based on your vehicle type, weight, registration class, and the applicable New York State DMV fees. An additional office service fee applies for processing your transaction through our licensed DMV Private Service Bureau. Need an estimate? Click the form below to request a personalized quote. Simply provide your vehicle information, and our team will review your request and provide you with an estimate before your visit.

Question 13

What forms of payment do you accept?

Accepted Answer

We accept cash, credit cards, and debit cards. Please contact our office to confirm current accepted payment methods before your visit.

Question 14

Do I have to pay sales tax when registering a vehicle?

Accepted Answer

Yes, New York State requires sales tax to be paid on vehicle purchases. The amount is based on the purchase price listed on your bill of sale. Certain transactions — such as gifts between immediate family members — may qualify for a sales tax exemption with the proper documentation.

Question 15

Is there a service fee in addition to DMV fees?

Accepted Answer

Yes. As a licensed Private Service Bureau, we charge an office service fee for processing your transaction. This fee covers document preparation, verification, and submission to the NYS DMV on your behalf. The exact fee depends on the type of transaction.

Question 16

Can you register a vehicle from another state?

Accepted Answer

Yes. We handle out-of-state vehicle registrations including title conversion to New York State and VIN verification. You will need your out-of-state title, proof of NY State insurance, a valid photo ID, and payment for applicable fees and sales tax if not previously paid.

Question 17

Can I transfer my existing plates to a new vehicle?

Accepted Answer

Yes. We process plate transfers from one vehicle to another. You will need your current registration for the vehicle the plates are coming from, the title or registration for the new vehicle, proof of NY State insurance for the new vehicle, and payment for transfer fees.

Question 18

What do I do if my plates were stolen?

Accepted Answer

If your plates were stolen, you should file a police report first. Then bring the police report, your valid photo ID, current vehicle registration, and proof of NY State insurance to our office. We will process replacement plates for you.

Question 19

Can you help with a vehicle that was inherited from a deceased family member?

Accepted Answer

Yes. We assist with estate vehicle transfers. You will typically need a valid photo ID, the original vehicle title, the death certificate of the deceased owner, and letters testamentary or letters of administration if the estate has been probated. We handle these situations with care and patience.

Question 20

Can I get personalized or vanity plates through your office?

Accepted Answer

Yes. We can submit your personalized plate request to New York State, check availability, and process the order along with your registration. Have your desired plate message ready — and a backup option in case your first choice is unavailable.

Question 21

Do you handle commercial vehicle registrations?

Accepted Answer

Yes. We process registrations for trucks, cargo vans, and fleet vehicles. Commercial registrations may require additional documentation such as vehicle weight information and a USDOT number depending on the vehicle type and use.

Frequently Asked Questions

General Questions

Documents & Requirements

Fees & Payments

Specific Transactions

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